Privacy Policy

Bay Central Dental

Effective Date: 10/12/2025

Bay Central Dental (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal and sensitive information including, but not limited to:

Full name
Date of birth
Contact details (phone number, email address, residential address)
Medicare details, private health insurance information
Medical and dental history
Payment and billing information
Website usage data (IP address, browser type, pages visited)

Sensitive information, such as health information, is collected only where necessary to provide dental services and with your consent.

2. How We Collect Information

We collect information in a number of ways, including:

When you book an appointment (online, phone or in person)
When you complete patient forms
During consultations and treatment
Through our website contact forms
Via cookies and analytics tools when you visit our website

3. Why We Collect Your Information

Your information is collected for purposes including:

Providing dental care and treatment
Managing appointments and patient records
Billing, payments and health fund claims
Communicating with you regarding your treatment or appointments
Improving our services and website performance
Meeting legal, regulatory and professional obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

Dental practitioners and clinical staff involved in your care
Specialist dental providers (with your consent)
Pathology, imaging or laboratory services
Health insurers and Medicare
IT service providers and practice management software providers
Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

Secure electronic practice management systems
Restricted staff access to patient records
Secure data storage and backup procedures

When information is no longer required, it is securely destroyed or de-identified.

6. Access and Correction

You have the right to request access to your personal information and to request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may require identity verification before providing access.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and website performance. These tools may collect non-identifiable data such as pages visited and time spent on the site.

You can adjust your browser settings to refuse cookies if you prefer.

8. Overseas Disclosure

We do not intentionally disclose personal information overseas. If this changes, we will take reasonable steps to ensure overseas recipients comply with Australian privacy standards.